The LA Times interviewed Linda Delp, UCLA Fielding School of Public Health adjunct associate professor of environmental health sciences and director of the UCLA-Labor Occupational Safety and Health Program, about how consumers can act if they see a business ignoring pandemic response guidelines. 

Good morning. I’m Taylor Avery, here with the L.A. Times Business section’s weekly newsletter. As California keeps breaking COVID-19 records — and not in the good way — the businesses allowed to stay open are largely required to follow rules to help slow the coronavirus’ spread.

But not all businesses are complying, which can have fatal consequences for their workers and customers.

Customers and bystanders aren’t required to intervene if they see these rules being broken, but since several people have written to The Times to ask what actions they can take, let’s look at the options.

You could start with a relatively low-key move: Ask the manager whether the business is aware of the rules and encourage following them. It might be an honest mistake, since rules vary by jurisdiction and industry — there are statewide guidelines as well as orders and guidance by local governments and health officials — and they have been changing over the course of the pandemic. (Before leveling accusations, make sure you’re up to date on the rules too.)

If the business continues its risky behavior, you can choose to get officials involved. Document the hazard you see. Note the date, time and location, and put together a detailed explanation and/or take photos.

If the business is in the city of Los Angeles, you can report it through the city’s online complaint form.

If the business is in L.A. County, you can report it through the online Environmental Health Online Complaint System. Or you could call (888) 700-9995 or email

Beginning late this month, businesses that break coronavirus safety rules will be subject to fines from the L.A. County Department of Public Health. Fines are set at $100 for the first offense and $500 for additional offenses, with a 30-day permit suspension after multiple incidents.

However, the county Department of Public Health receives a vast number of complaints about businesses: some 2,000 to 3,000 per week. If you want to escalate the matter further, said Linda Delp, director of UCLA’s Labor Occupational Safety and Health Program, you could do the following:

— Contact your local elected officials. In Los Angeles, that could include the City Council and county Board of Supervisors members who represent your area. You also have the option of contacting your state senator and Assembly memberU.S. House representative or U.S. senators.

— Turn to your social media channel of choice. That can put you in touch with others who have had similar experiences with the business and could put pressure on it to comply with safety protocols.

— Reach out to organizations you belong to, such as neighborhood groups, faith communities or your employer. They may be able to help you lobby the business to follow safety rules. Methods can include the above — contacting the business directly, filing reports and reaching out to elected officials — and can escalate to staging a boycott and spreading the world (with proper social distancing).

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